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Volunteer Opportunity: Technical Support (IT & Systems)
Summary
We’re looking for a Tech Support Volunteer to help keep our systems running smoothly. This role supports staff by handling regular tech maintenance and assisting when urgent issues pop up. This is a hands-on, practical role. We are looking for someone with experience in a wide range of systems and tools who needs to be comfortable troubleshooting, learning systems, and solving problems. This role may require multiple people with expertise in separate areas.
Primary Duties & Responsibilities:
What you’ll help with:
Planned / Ongoing Support
● Routine hardware and software updates
● Computer troubleshooting (Windows & Mac)
● Printer driver installations
● User account setup and password resets
● Antivirus installations and maintenance
● Tracking hardware and planning replacements
Urgent / As-Needed Support
● Troubleshooting system outages or failures
● Internet, Wi-Fi, or network issues
● Phone or VOIP system problems
● On-site or remote help when staff are stuck
Systems you may work with
● Google Workspace & Microsoft 365
● Cloud tools (Slack, Zoom, Adobe)
● Square & donation platforms
● Website tools (Webflow, widgets, hosting)
● Security systems (doors, cameras, alarms)
● Valley Fiber Internet, Wi-Fi, and VOIP phones
● Bit Defender AntiVirus
Qualifications:
Who this is a good fit for:
● IT professionals looking to give back
● Tech-savvy retirees
● Students or early-career IT workers building experience
● Anyone who enjoys problem-solving and systems thinking
Interested? Email krista@winklercentralstation.ca with a short note about your tech experience and availability.
