Residential Tenancies Branch

How to make a Freedom of Information Request

To submit a Freedom of Information and Protection of Privacy request, please visit https://forms.gov.mb.ca/fippa/ and you will be directed to the online form.

Making a complaint or giving a compliment

At the Residential Tenancies Branch (RTB) we believe that open communication is the key to success.  Receiving feedback from you allows us to continue to improve the quality of our service we provide to you.  We welcome any comments you may have and there are a variety of ways for you to express your concerns or provide positive feedback about your experiences with our Branch.  We encourage you to get in touch with us, either in person or by telephone, mail or fax.

If you have a complaint or encounter a problem

The initial step in resolving a problem or voicing your concerns is to speak to an officer in our Branch.  The officer will attempt to solve your problem or address your complaint.  If you are not satisfied with the response from the officer you can ask to speak to a manager.

A manager will speak to you immediately or if a manager is not available he/she will contact you within 1 business day.  If after speaking to a manager you are still not satisfied you can ask to speak with the Director of our Branch.  The Director will contact you within 2 business days to discuss your concerns or problems.

If you have a compliment

Positive feedback is very important to us and if you have had a positive experience with a member of our Branch we would appreciate hearing from you.  You can recognize their effort by contacting the individual directly or telephone, write, email or fax their manager with your comments.

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